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Legal

Privacy Policy

Updated December 17, 2025
Table of contents
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1. Introduction

This Privacy Policy (the “Policy”) describes the practices of Modelvexa, Inc. (the “Company”, “we”, “our”, or “us”) with respect to personal data that is collected when you access modelvexa.com (the “Website”), the Company’s developed and available programmatic APIs and web interfaces that host, use, fine-tune, and train large AI models (the “Service(s)”), and training, migration, or other professional services provided to you by the Company (“Professional Support”). Modelvexa, Inc. is incorporated in the State of Delaware, United States.

As used in this Policy, “Personal Data” means any information that relates to, describes, or could be used to identify an individual, directly or indirectly.

Applicability: This Policy applies to Personal Data that the Company collects, uses, and discloses and which may include: (i) data collected through the Services, (ii) data collected through Professional Support, (iii) data collected through the Website, and (iv) data collected from third-party sources. Third-party sources may include but are not limited to public databases, commercial data sources, and the public internet. When you make purchases, we use third-party payment processors to collect credit card or other financial information. The Company does not store the credit card or payment information you provide, only confirmation that payment was made. We do not use any data collected from you to train our models without your explicit opt-in and consent. You may revoke that consent at any time and request deletion of information we have collected. You may also disable some data collection in the settings for your product. We allow you to tweak your privacy settings in our platform so that we do not retain training data, prompts, or model responses for any purpose. You can tweak your privacy settings by going to Settings > Profile.

This Policy does not apply to Personal Data about the Company employees as well as certain contractors and agents acting in similar roles.

Changes: We may update this Policy from time to time to reflect changes in legal, regulatory, or operational requirements, our practices, and other factors. Please check this Policy periodically for updates. If any of the changes are unacceptable to you, you should cease interacting with us. When required under applicable law, we will notify you of any changes to this Policy.

Definitions: Through this Policy, “you” or “your” means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Services, as applicable. “Usage Data” refers to data collected automatically, either generated by the use of the Services or from the Service infrastructure itself (for example, the duration of a page visit). “Summary Table” refers to the table below which describes the types of data collected and the storage, access, and deletion options available to you.

2. Collecting and Using Your Personal Data

2.1 Types of Data Collected
While interacting with the Services, you may provide certain Personal Data that could be used to contact you. Personal Data may include, but is not limited to:

  • Your username for the Services
  • Your IP address
  • Usage Data
  • Tracking technologies and cookies
  • Contact information
  • Organizational information like your company title
  • Your email
  • Cookies
  • Content you submit, including texts, images, or prompts
  • Other data that you elect to send to the Company

2.2 Use of Your Personal Data

Data that we collect, including your Personal Data, will not be used to train the Company’s models without your explicit opt-in and consent. The Company may use Personal Data for the following purposes:

  • To provide, maintain, and improve our Services, including to monitor the usage of our Services.
  • To manage your registration as a user of the Services; the Personal Data you provide can give you access to different functionalities of the Services that are available to you as a registered user.
  • For the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Services.
  • To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide you with news, special offers, and general information about other goods, services, and events, which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.
  • To attend and manage your requests to us.
  • We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
  • We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

2.3 Sharing of Your Personal Data

We may share your Personal Data in the following situations:

  • We may share your Personal Data with Service Providers, Third-Party Vendors, Consultants, and other Business Partners in order to provide Services on our behalf, monitor and analyze the use of our Services, contact you, and for the reasons stated in our Terms of Service.
  • We may share or transfer your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • We may disclose your Personal Data for any other purpose with your consent.
  • Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). To the extent we receive a request from law enforcement for your Personal Data, we will promptly notify you and provide you with a copy of the request, unless we are legally prohibited from doing so.
  • With Other Parties in order to:
    - Comply with a legal obligation
    - Protect and defend the rights or property of the Company
    - Prevent or investigate possible wrongdoing in connection with the Services
    - Protect the personal safety of Users of the Services or the public
    - Protect against legal liability

2.4 Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the Services, or we are legally obligated to retain this data for longer time periods.

2.5 Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your consent to this Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your Personal Data.

2.6 Zero Data Retention

When using the Services, in the Privacy & Security settings, you have the ability to control how your Personal Data is handled by choosing “No” when asked if you want to store prompts or allow your data to train models. By choosing “No”, you are enabling Zero Data Retention (“ZDR”) for your use of the Services. Under ZDR, the content you submit, including texts, images, or prompts and any outputs provided to you by the Services are not stored, retained, or used for model training, product improvements, or any secondary purposes except as needed to provide the Services to you.

ZDR applies only from the moment you enable it and does not affect any data processed prior. This means we cannot later access, retrieve, correct, export, or delete your Personal Data on your behalf as it is removed from our systems as soon as processing concludes.

2.7 Specific Data Collection and Deletion Policy

Modelvexa Product Type of Personal Data How to access How to request deletion
Inference Prompts User History in Playgrounds Delete option in settings
Inference Model responses User History in Playgrounds Delete option in settings
Fine-tuning Training data files CLI or Jobs tab in Playground Delete option in settings
Fine-tuning Models created CLI or Jobs tab in Playground Delete option in settings
GPU Clusters Customer provided data Email joshua@modelvexa.com Email joshua@modelvexa.com
Custom Model Builds Customer provided data Email joshua@modelvexa.com Email joshua@modelvexa.com
Website Analytics cookie In website cookie manager In website cookie manager

3. Children's Privacy

Our Services are not directed to, or intended for anyone under the age of thirteen (13). We do not knowingly collect Personal Data from anyone under the age of thirteen (13). If you are a parent or guardian, and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of thirteen (13) without verification of parental consent, we will take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your Personal Data, and your country requires consent from a parent, we may require your parent's consent before we collect and use your Personal Data.

4. Links to Other Websites

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

5. Changes to this Privacy Policy

We may update our Policy from time to time. When we do, we will publish an updated Policy and the date it was last updated, unless additional notification is required under the law. We will notify you of any changes by posting the new Policy on this page.

You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.

6. Supplemental Terms and Conditions for Certain Regions

Europe
If you are located in the European Economic Area (the “EEA”), Switzerland, or the United Kingdom (the “UK”), our legal basis for collecting and using the Personal Data described in this Policy will depend on the personal data concerned and the specific context in which we collect it. However, we will normally collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you.

The Company may share information internally or with third parties as further described in this Policy. When we share Personal Data of individuals in the EEA, Switzerland, or UK with third parties, we make use of a variety of legal mechanisms to safeguard the transfer, including the European Commission-approved standard contractual clauses as well as additional safeguards where appropriate.

Additionally, you have the following data protection rights:

  • You can request access, correction, updates, or deletion of your Personal Data.
  • You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data, or request portability of your Personal Data.
  • If we have collected and processed your Personal Data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your Personal Data.

Some of these rights may be exercised through your account settings, as described in the Summary Table. In order to exercise any other privacy rights not specifically enumerated here, you may contact joshua@modelvexa.com.

California
This Statement applies solely to residents of California or individuals whose information has been collected in California. The Company has adopted and included this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms used in this Statement that are defined in the CCPA have the same meaning given therein.

SELLING INFORMATION

The Company does not sell your Personal Data as defined under CCPA. If, in the future, we do sell your Personal Data, we will notify you, and you may have the right to opt out of such sale.

YOUR RIGHTS AND CHOICES

The CCPA provides individuals residing in California or whose Personal Data was collected in California with specific rights regarding their Personal Data. The below describes your rights and how you may exercise them.

Access to Specific Information and Data Portability Rights

You have the right to request that the Company disclose certain information to you about our collection and use of your Personal Data over the past twelve (12) months. Once the Company receives and confirms your verifiable information access request, the Company must disclose to you: (i) the categories of Personal Data we collected about you; (ii) the categories of sources for the Personal Data we collected about you; (iii) our business or commercial purpose for collecting or, if applicable, selling that Personal Data; (iv) the categories of third parties with whom we share that Personal Data; (v) the specific data points or pieces of Personal Data we collected about you. If we disclosed for a business purpose or sold your Personal Data, the Company must also provide separate lists that: (i) identify the personal data categories that were sold to each category of recipient in connection with sales of your Personal Data; and (ii) identify the personal data categories that were provided to each category of recipient in connection with business purposes disclosures of your Personal Data.

Deletion Request Rights

You have the right to request that the Company delete any of your Personal Data that we collected from you and/or retained. Unless subject to a certain limited exception, once the Company receives and confirms your verifiable data deletion request, we will delete (and direct our service providers to delete) your Personal Data from our records. The Company will notify you promptly if it determines it must deny your deletion request.

Do Not Sell Opt-Out Rights

You have the right to opt out of any sales of Personal Data as defined by the CCPA. However, the Company does not sell your information.

EXERCISING YOUR RIGHTS

To exercise your access, data portability, and deletion rights or do not sell opt-out rights described above, you may submit a verifiable consumer request by sending an email to joshua@modelvexa.com.

You may only make a verifiable consumer request for access or data portability up to two times within a twelve-month period. You may make a verifiable do not sell opt-out request at any time. Any such request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected Personal Data or an authorized representative thereof; and (ii) describe your request with sufficient detail such that we may understand, evaluate, and respond to it. The Company cannot respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm the Personal Data relates to you. Making a verifiable consumer request does not require you to create an account with the Company. The Company will only use Personal Data provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your Personal Data. You may also make a verifiable consumer request on behalf of your minor child.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you in writing of the extension period and the reason for it. The Company will deliver any required or requested responses or other communications in writing to you by email. Any disclosures we provide will only cover the twelve-month period preceding the verifiable consumer request’s receipt. If applicable, the response we provide will also explain any reasons we cannot comply with a request. For data portability requests, the Company will provide your Personal Data in a format that is readily usable and transferable. The Company does not charge a fee to process or respond to your verifiable consumer request unless such requests become excessive, repetitive, or manifestly unfounded or as otherwise permitted by the CCPA. If we determine that a request warrants charging a fee, we will notify you and provide you with a cost estimate before completing your request.

7. Contact Us

If you have any questions about this Policy or would otherwise like to exercise your rights under this Policy or applicable law, you can contact us at joshua@modelvexa.com.

Delaware

Delaware residents have rights under the Delaware Personal Data Privacy Act, as applicable: to confirm processing and access personal data; correct inaccuracies; delete personal data; obtain a portable copy; and opt out of the sale of personal data, targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects. To submit a request or appeal a decision on a request, contact joshua@modelvexa.com. We will explain the result of an appeal and, if it is denied, how to contact the Delaware Department of Justice to submit a complaint. These rights are subject to the Act’s scope and exceptions.